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NXS Forefront Quality

Customer Satisfaction is the number one priority at NXS Forefront. The NXS Forefront Quality Management System (QMS) is focused on understanding customer requirements and striving for excellence in Quality, Delivery, Service and environmental responsibility. Please take a moment to complete the NXS Forefront Customer Satisfaction Survey to let us know how we are doing in meeting this goal.

Quality Policy

The NXS Forefront Quality Policy is to Delight the Customer by providing an exemplary standard of quality service through superior product marketing, in-depth inventory, professional selling procedures and the most reliable operational systems in distribution.

“NXS Forefront is committed to providing safe, effective products and services to the electronic control and computer industries that meet all known customer performance and reliability requirements. The quality management system is dedicated to using defined techniques and behaviors to continually reduce variation in process and products – satisfying requirements of both internal and external customers. We are committed to complying with all applicable statutory and regulatory requirements and maintaining the effectiveness of the quality management system. We strive to prevent defects by focusing on processes ultimately resulting in better product quality at reduced cost. These results are realized through the effective use of our greatest resource, our people, who are responsible and accountable for the quality of their work. We are committed to rapid organization response, providing our customers with the fastest concept-to-commercialization time in the electronics industry. We will maintain an environment that fosters continual quality improvement in all areas of its operations.”

Quality Statement:

“To do right for our customers, our community, our owners… We at NXS Forefront are committed to continual quality improvement in everything we do, dedicating ourselves to meeting the needs of those relying on us.”

NXS Forefront Quality standards

• Continually improve the service provided to its clients,
• Self-assess by assigning a Quality rating on the services provided,
• Change the procedures in the light of the disruptions observed,
• Ensure the in-service training of its employees,
• Ensure that the rules and procedures are well understood and applied within each service of the group,
• Assess its subcontractors to make sure they meet NXS Forefront Inc. quality standards.

Quality being a common concern, we count on every employee of the company to get fully involved in our quality policy. Thus, we will gain in efficiency, achieve our objectives and earn the trust of new clients.”